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How long does the overall experience last?
The Grotto's immersive and magical experience lasts approx. 15 minutes. You'll explore multiple rooms with the joyful elves, completing festive missions along the way, before meeting Santa in his cost cabin for photos and gifts!
Does the ticket include photos & a gift?
Each child ticket comes with a FREE GIFT (excl. babies that come in free of charge). You can take your own photos and videos as you journey through the rooms, but a professional photo will be taken with Santa which you can purchase.
Whispering Winter Sessions SEN Children
To ensure The Grotto experience is a joy for every child, including those with Special Educational Needs and Autistic Spectrum Disorder, we have our ‘Whispering Winter’ sessions, which are less busy and have quieter sounds.
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The Grotto is Back!
The Grotto Dubai is making a grand return! After a magical season that captivated so many, we’re inviting you to be part of our next enchanting journey in 2025. We’re pulling out all of the stops to make the 2025 experience even more mesmerising. The magic awaits - secure your place in the wonder of The Grotto’s 2025 season now!
Ticket Pricing
Child: AED 165.00 | Adult: AED 120.00
Babies (Under 12 months): FREE (no gift will be given with this ticket) [A baby can attend for free with the purchase of 1 child ticket + 1 adult ticket. If there are no other children in the booking, a baby would be considered as the child to meet the minimum requirement]
Carer: FREE
Each booking carries a small yuletide service fee at checkout and is sealed with North Pole magic, making it non-refundable.
Minimum Booking: 1 Adult & 1 Child
Maximum Per Booking: 5 Guest In Total
Babies (Under 12 months): FREE (no gift will be given with this ticket) [A baby can attend for free with the purchase of 1 child ticket + 1 adult ticket. If there are no other children in the booking, a baby would be considered as the child to meet the minimum requirement]
Carer: FREE
Each booking carries a small yuletide service fee at checkout and is sealed with North Pole magic, making it non-refundable.
Minimum Booking: 1 Adult & 1 Child
Maximum Per Booking: 5 Guest In Total
Booking Slots
The time slot of your chosen booking has a 10 minute window for entry, but The Grotto experience itself will last approx. 15-20 minutes. To begin your journey, each child must be accompanied by at least one festive elder, with no more than five Christmas explorers in one group. To ensure a seamless passage to the wonderland that awaits, kindly arrive 5 minutes before your designated booking slot.
step into an immersive
Wonderland, The Grotto Dubai
This festive season, you are invited to step into a world of wonder with the launch of The Grotto: Dear Santa, an immersive Santa experience that promises to redefine holiday magic.
Ticket Pricing
Child: AED 149.00
Adult: AED 99.00
Babies: (Under 12 months - no gift will be given with this ticket) FREE
Carer: FREE
Minimum Booking: 1 Adult & 1 Child
Maximum Per Booking: 5 Guest In Total
Adult: AED 99.00
Babies: (Under 12 months - no gift will be given with this ticket) FREE
Carer: FREE
Minimum Booking: 1 Adult & 1 Child
Maximum Per Booking: 5 Guest In Total
The Grotto and Dubai Icerink Combo Ticket
Experience double the fun with our Adult Dubai Ice Rink Public Session + The Grotto Combo Ticket for just 199 AED!
Enjoy a thrilling adventure at Dubai Ice Rink, then step into the magical world of The Grotto for a festive, family-friendly experience.Don’t miss out on this exciting combo deal!
Enjoy a thrilling adventure at Dubai Ice Rink, then step into the magical world of The Grotto for a festive, family-friendly experience.Don’t miss out on this exciting combo deal!
Booking Slots
The time slot of your chosen booking at The Grotto is a 10 minute window for entry. To begin your journey into Candy Cane Land, each child must be accompanied by at least one festive elder, with no more than five Christmas explorers in one group. To ensure a seamless passage to the wonderland that awaits, kindly arrive 5 minutes before your designated booking slot.
Experience the Magic
of The Grotto
In a land filled with wonder and enchantment, where dreams come true and letters to Santa require a very special delivery. Families will journey through the Candy Cane Land and Enchanted Forest in search of Santa’s Merry Mailroom. Assisted by Santa’s Elves, challenges and tasks await them on this journey, whilst they embark on an adventure to deliver their very own letter to Santa in his cosy cabin.
Scroll to move through the experience
The anticipation builds
Welcome To The Grotto
Upon arrival at The Grotto, your first steps lead you to the admissions desk, where our welcoming team hands you your very own Santa’s letter. With your heart fluttering with excitement and the anticipation of what lies ahead, you’re on the threshold of stepping into a wonderland. The magical journey begins, inviting you to immerse yourself in the enchanting wonders of The Grotto.
The journey begins
Candy Cane Land
An immersive introduction to an unforgettable entertainment experience, at the start of your journey, you’ll find yourself in Candy Cane Land. With a warm welcome from the Elves, you’re encouraged to begin writing your letter to Santa before embarking on the next adventure, surrounded by towering candy canes and sparkling lights.
Let the fun begin
Enchanted Forest
Stepping into a new world, you’ll continue the festive experience into the Enchanted Forest. By making your way through a snow-filled land, together with your family, you’ll encounter Flossy the Forest Elf and Sparkle the Sleep Elf, who are ready with some handy directions and a snowball or two to instigate another one of their famous snow fights. Here, you’ll need to discover the correct route to reach Santa’s Merry Mailroom, in the hope that the precious letters will be delivered on time.
Save Christmas
Merry Mailroom
Step into the delightful disarray of Santa’s Merry Mailroom. This magical mailroom goes beyond the imagination. With letters zipping across the room, blanketing every visible surface, it’s a whirlwind of festive communication. You must ensure your letter to Santa is posted into the magical mailbox, before lending Miracle, the Mailroom Elf a hand. After saving Christmas, you get your very own letter stamped and posted through the magical mail box.
Believe the magic
Santa's Grotto
The moment you’ve been waiting for… it’s time to enter Santa’s cosy cabin for your meet and greet opportunity. Thankfully, your family’s hard work has paid off and Santa received the letters by special delivery. It’s time to read through your letter with Santa and his Head Elf, Holly, before having a professional photo taken and receiving your Christmas gift in this special moment.
Capture the moment
Gift Shop
After your enchanting journey through The Grotto, your adventure culminates in our magical Merchandise Room. Here, you can relive the joy and laughter of your visit with Santa by viewing and selecting photos of your special moments. Choose to have these treasured memories printed, or perhaps select from a variety of festive goodies that capture the spirit of Christmas.
Experience the Magic
of The Grotto
In a land filled with wonder and enchantment, where dreams come true and letters to Santa require a very special delivery. Families will journey through the Candy Cane Land and Enchanted Forest in search of Santa’s Merry Mailroom. Assisted by Santa’s Elves, challenges and tasks await them on this journey, whilst they embark on an adventure to deliver their very own letter to Santa in his cosy cabin.
Scroll to move through the experience
The anticipation builds
Welcome To The Grotto
Upon arrival at The Grotto, your first steps lead you to the admissions desk, where our welcoming team hands you your very own Santa’s letter. With your heart fluttering with excitement and the anticipation of what lies ahead, you’re on the threshold of stepping into a wonderland. The magical journey begins, inviting you to immerse yourself in the enchanting wonders of The Grotto.
The journey begins
Candy Cane Land
An immersive introduction to an unforgettable entertainment experience, at the start of your journey, you’ll find yourself in Candy Cane Land. With a warm welcome from the Elves, you’re encouraged to begin writing your letter to Santa before embarking on the next adventure, surrounded by towering candy canes and sparkling lights.
Let the fun begin
The Enchanted Forest
Stepping into a new world, you’ll continue the festive experience into the Enchanted Forest. By making your way through a snow-filled land, together with your family, you’ll encounter Flossy the Forest Elf and Sparkle the Sleep Elf, who are ready with some handy directions and a snowball or two to instigate another one of their famous snow fights. Here, you’ll need to discover the correct route to reach Santa’s Merry Mailroom, in the hope that the precious letters will be delivered on time.
Save Christmas
The Merry Mailroom
Step into the delightful disarray of Santa’s Merry Mailroom. This magical mailroom goes beyond the imagination. With letters zipping across the room, blanketing every visible surface, it’s a whirlwind of festive communication. You must ensure your letter to Santa is posted into the magical mailbox, before lending Miracle, the Mailroom Elf a hand. After saving Christmas, you get your very own letter stamped and posted through the magical mail box.
Believe the magic
Santa's Grotto
The moment you’ve been waiting for… it’s time to enter Santa’s cosy cabin for your meet and greet opportunity. Thankfully, your family’s hard work has paid off and Santa received the letters by special delivery. It’s time to read through your letter with Santa and his Head Elf, Holly, before having a professional photo taken and receiving your Christmas gift in this special moment.
Capture the moment
Gift Shop
After your enchanting journey through The Grotto, your adventure culminates in our magical Merchandise Room. Here, you can relive the joy and laughter of your visit with Santa by viewing and selecting photos of your special moments. Choose to have these treasured memories printed, or perhaps select from a variety of festive goodies that capture the spirit of Christmas.
Photo Gallery
Take a glimpse into the wonder of the Grotto Dubai and the magic that awaits.
Location: New Covent Garden Theatre inside The Mall Of Emirates
The Grotto is returning to Dubai in 2025, this time we have a brand new home nestled within the prestigious Mall of Emirates at New Covent Garden Theatre. This event promises to be a dazzling spectacle, offering an unparalleled Christmas experience right in the bustling centre of the city’s festive celebrations. Immerse yourself in a winter wonderland where the chill of the ice blends with the warmth of seasonal joy and enchantment.
Directions: If you are driving then it’s car park level 2, areas A5 and A6. You’ll see an archway to the theatre courtyard from the car park.If you are walking. Make your way to Micheal Kors along from the Apple Store under the fashion dome and walk down the corridor on the left hand side of the store (towards the toilets) walk through the sliding doors and you will see the open air courtyard ahead. The theatre is on your right.
Combo Ticket with Ice Rink
Skate, socks are provided along with the tickets. For kids until age 12 helmets are included and for the rest they can purchase it as add ons. We request on the day of the session please try to come at least 10-15 minutes before the schedule to have ample time to get dressed and ready before the start of the session. The duration of skate is 90 minutes. Make sure to wear warm comfortable clothing, plain long socks, and gloves if possible.
Terms & Conditions
Ticket is valid for only one entry, re-admission is not permitted.
· Minimum age for the Ice Rink is 2 years old.
· Children under 100 cm must be accompanied by an adult.
· Ticket is non- refundable and/or transferable.
· Dubai Ice rink is not responsible for lost or stolen personal belongings.
· Management reserves the right to refuse entry to the ticket holder without refund, should the presence of the ticket holder poses a risk to the safety of other visitors and or affect the enjoyment of other visitors and/or affect the operation of Dubai Ice Rink.
· All customers enter the Dubai Ice Rink at their own risk.
· The owners and management shall not under any circumstances be liable for loss, damage, or any injury however caused.
· Other Terms and Conditions apply.
· Minimum age for the Ice Rink is 2 years old.
· Children under 100 cm must be accompanied by an adult.
· Ticket is non- refundable and/or transferable.
· Dubai Ice rink is not responsible for lost or stolen personal belongings.
· Management reserves the right to refuse entry to the ticket holder without refund, should the presence of the ticket holder poses a risk to the safety of other visitors and or affect the enjoyment of other visitors and/or affect the operation of Dubai Ice Rink.
· All customers enter the Dubai Ice Rink at their own risk.
· The owners and management shall not under any circumstances be liable for loss, damage, or any injury however caused.
· Other Terms and Conditions apply.
For more information please contact the Dubai Mall Ice Rink.
Skate Timings
Save time and book your sessions HERE
Timings are subject to change.
WEEKDAYS
(MON-THUR)
10:00 - 11:30
11:45 - 13:15
13:30 - 15:00
15:15 - 16:45
17:00 - 18:30
18:45 - 20:15
20:30 - 22:00
WEEKENDS
(FRI-SUN)
10:00 - 11:30
11:45 - 13:15
13:30 - 15:00
15:15 - 16:45
17:00 - 18:30
18:45 - 20:15
20:30 - 22:00
22:15 - 23:45
Event Partners
